Managed Services

Why Managed Services?

Solinkit, LLC is a proud managed services provider. Managed services will allow your company to keep IT and service calls down, while increasing network up time and efficiency.  Our managed services package comes with agent technology that allows us to provide remote assistance and run automated tasks on each individual machine on your network.  Every day, businesses with a managed services package from Solinkit have an audit run on their machine, which allows us to detect system problems before the computer stops working!  The best thing is that you will not even notice that these scans are running.  They will not slow your system at all.

Managed services through Solinkit means that your computers will always have the latest system patches!  Our software package will scan your computer to see what patches have been installed and what has just been released.  Once we approve that newly released patches are ok, our package will automatically install them on your system.

Solinkit's remote management tool allows us to remotely work on any computer, anywhere in the world.  There are no longer any barriers on what areas we can serve.  With our managed services you can be on the other side of the world and we can still remotely log in and fix your computer.

Some companies offer managed services, but you never know what they have done or what they are doing! With Solinkit, LLC you will receive weekly reports on your system and what Solinkit's managed services package has done to keep you up and running.

There is so much more that manage services can do! Please watch the short video below and see the detailed list of the managed services that we provide below.  Please call us for more information 717-267-2018.

Agent Technology

The smart and efficient SLI Agent Technology allows your workstations to be managed remotely, no matter where you are located.

Live Connect

SLI’s Live Connect provides a quick remote connection into your machine to help resolve your problem faster from virtually anywhere.

Antivirus

Our antivirus solution provides complete protection on your network from potentially dangerous programs and possible network attacks.

Monitoring

SLI Managed Services also provides System Monitoring with instant notification of problems or changes such as low disk space, processor spikes and memory issues. This will allow us to know about problems before they become problems.

Desktop Policy Management

With this you can provide the flexibility for users to customize machine in the way they want to, but at the same time set some uniformity across all your businesses machines. With this you can set things like a corporate background, screensaver, IE favorites, and many other properties. In addition to that SLI managed services can map shared drives out to your computers so that your employees do not need to go searching for files. Using the same technology, printers can also be mapped and shared across the network. Desktop policy management also allows tweaks to the power settings of your machines. You can either set them to conserve energy or run at peak performance.

Patch Management

SLI Patch Management takes the worry and time consuming task of updating all of your machines off of your list of things to do. Our tool automatically does the patching for you when the traffic on your network is at its lowest. We will provide monthly reports on how many patches our agents installed on your workstations. By not installing these patches you could be opening your system up to security threats and instability so make the right choice and choose SLI Managed Services.

Backup

Solinkit can provide remote backup, disk imaging, file level remote backup and restores for Windows servers and workstations.

Audit and Inventory

With Solinkit managed services, you no longer need to manually walk around your facility to see what all devices you have on the network. We can run a scan over your LAN and in less than five minutes have a report prepared for you. These detailed inventory reports will help you determine what machines you should upgrade. Ask us about how we can do a software audit too!

Reports

SLI manage services will email you daily, weekly, or monthly (depending on your service contract) with system reports. These system reports will let you know the systems on your network, the hardware and software inventory, and a report of the help desk trouble tickets. For a complete list of all the reports that SLI manage services can create please ask us.

Desktop Migration

With desktop migration, switch computers is a breeze. This agent based script will back up the data on your old computer and restore it onto your new machine.

Service Desk

In the rare instance where you may have a problem with a machine, you can easily submit a ticket to our service desk.  While the service desk is waiting for us to look at the ticket you submited it will gather information for us and run automated scripts to try to resolve your issue.  This allows for faster responce times and for quicker resolution times.

(Coming Soon) Mobile Helpdesk

Mobile Help Desk is the ultimate service desk management application for technicians and service desk managers who need to respond to requests anywhere at any time.